The digital world is one of the things that has a fast moving progress. Starting from the 1.0 to 4.0 era, it will even reach 5.0 which is marked by digitization and automation which affects the pace of business in Indonesia and throughout the world.
In 2020 we are shocked by the Covid-19 pandemic which has various impacts on almost all industrial sectors including restrictions in our daily lives. This also means that various operational processes in the hospitality sector need to be redefined to minimize the risk of Covid-19 transmission. Self Service Technology (SST) is a technology that supports this necessary, where direct interaction between humans can be limited in order to break the chains of Covid-19 spread without reducing the essence of guests service.
SUPRANUSA SINDATA as an IT-based company with more than 30 years of experience in fulfilling the technology needs of the hotel industry and recently presenting the latest innovation, namely VHP Self Check-In Solution. This application is a web-based technology that was designed to optimizing and facilitating the check-in process for hotel guests and staffs. Using the VHP Self Check-In Solution, the hotel guests can check-in independently by their own device; starting from data validation, completing the documents, hotel terms & conditions agreement and paying for rooms. In the final step, guests can collect card keys through the kiosk (keycard station) independently.The main features contained in the VHP Self Check-In Solution are as follows:
- Personalized Guest Check-In Service
- Easy to operate
- VHP PMS Integration
- Integration to Payment Gateway
- Save Passport / ID Card Image
- Room Readiness Alert via email (optional: by SMS )
- Generate unique QR Code for key retrieval
In addition to providing convenience and a different check-in experience for guests, VHP Self Check In also provides several benefits for the hotel industry (hotelier) :
- Improve the Hotel Staff Efficiency
- Improve the Hotel Service
- Easy to operate
- Minimizing the human error because its managed by the system
- Increase Profitability
- Safety & Security
- Fully Contactless process
- Improve the hotel branding
Dipl.-Ing. Christian Yie – Operational Director of PT.Supranusa Sindata said, “The Covid-19 Pandemic certainly has an impact on all of us both in business and human behavior in order to implementing physical distancing. We believe that VHP Self Check-In Solution will be a solution for the hotel industry to optimize the work processes in this new normal era.”
The Covid-19 pandemic is not a barrier for us to work optimally, we need to stay productive and maximize the existing technology then the operations can run smoothly and safe in this New Normal era. VHP Self Check In Solution comes to maximize the effectiveness and efficiency of the hotel industry operations. VHP Software will always be ready to support and fulfill your needs.