Since the beginning of the entry of Best Western in Indonesia, we have already used VHP system starting from the Front Liner to the Back End. This system is fairly easy to use (user friendly), even to people that has never worked in a hotel industry before could learn to use VHP in a short amount of time. Even in the beginning of the implementation, VHP gave a training to all users and the implementation team accompanied us until the first financial report was able to be generated. For a system that integrates from FB, FO, Sales, Purchasing up to generating a financial report, this system is pretty stable, which means it does not have a lot of issues caused by data lost, data error, interface, or even system crash in a worst case.

We have been working with Sindata for almost 8 years to deploy their VHP (Visual Hotel Program) as our hotel’s system. The fully integrated features and functionality within the software such as; different report generation via user program, housekeeping, finance, F & B, etc. have made our hotel’s management more professional. With regular updates, it’s worth money spent. Besides that, VHP has improved their compatibility which can be hosted on the cloud.

An All in One, complete hotel system (PMS), starting from Front Office, Back Office, Kitchen, POS, to a convenience integration with all system regarding operational of the hotel. Now, with the appearance of the Cloud version, it really gives an alternative to owning company. The Sindata company alone has a very well-organized, effective, and efficient internal management. A large number of a high quality, 24/7 support team is ready for an after sales support to each and every clients.

VHP system has been an effective and efficient solution for hotels in Indonesia. Its capability customized to the way Indonesian hotel industry works and its simple business process has helped the hotels in keep providing excellent service for their guest with an efficient number of staff. So in a way, it shaped the business. As a company, PT Supranusa Sindata has shown their ability to grow and adapt to changes. They are really open to suggestion especially when it comes from clients. We have experienced some major changes along the way and the company has given their best in delivering what their client requirements are.

Over the past, I have been managing several properties that were running under different PMS (Property Management Systems). The lack of the systems integration created several situations that did not allow for a proper and smooth operational functioning, especially if we had to take into consideration financial aspects while keeping budgets reasonable. Over time, the PMS systems have gone through frequent updates taking advantage of technological innovations within the Hospitality Industry which, additionally, offered perfect customer support both day and night on a 24/7 basis all year round. It has been a fantastic experience!

VHP support us in beginning as new hotel management company in Bali. Since last 6 years we have mutual and great collaboration together, their support team are helped us a lot, system work properly and help us to monitoring company growth and implemented right strategy to win in this rapid competition.